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FAQ's | Riona Kcraze | Online Shopping Sri Lanka
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You can place your order directly from our website www.rionakcraze.com, by calling our hotline 070 273 2020 or sending us a message to our official Facebook or Instagram pages.
For your convenience, we accept all major credit cards on our website. In addition to that, you can pay by transferring money into our bank account too. If you wish to pay cash, select cash on delivery and pay cash directly to the courier person once you received your order.
After you have placed the order, you will get a confirmation SMS to your registered mobile number and an email message containing a copy of your invoice. Within 24 hours, we will ship your order out to our courier service for the delivery.
You can always log in to your account and check the status of your order. In addition to that, you will get automated SMS messages whenever we updated your order status in our system.
Of course, you can. We accept returns 14 days from the delivery date. 
No, we deliver the return/exchange item free of charge. Please note that return/exchanges are only possible once.
Unfortunately NO! but if you wouldn't like to exchange the purchased item for another item available in our store, then we will issue you a credit voucher for the total amount you spend. You can use it whenever you want to purchase again in the store.
It depends on your delivery address. We deliver NEXT DAY for all the orders for Colombo & its suburbs. It will take 2 working days for the other areas.
The delivery will be FREE of charge for Colombo & Suburbs, for others areas we charge a flat Rs. 250/- delivery fee.
For expedite delivery of your orders and inline with our fraud protection policy, we request you to confirm your mobile number by sending you a 4 digit SMS confirmation message when you register your account first time.